Mondo Cafe Bar & Grill

snowball example: "Several hours earlier a General Manager receives a phone call from head office with more service bad news, several minutes later he blasts is restaurant manager, in turn the restaurant manager grunts at the waiter, and the waiter, once again bites the hand that feeds him!"

Are you getting the picture???

What happened to "Service Is Selling" and many more of the "glorified" training deliveries that Hilton Hotels adhere to, promoted, and comunicated to their service staff.

Why is so difficult for your restaurant staff including manager/supervisor to understand a guests simple request to join three available tables together to accommodate a party of 8 in the outside area (with no visible reserved sign on them), in a restaurant that was 3/4 empty.

Why does it take your staff more than five minutes of pondering, with resulting comments like "I must have single tables available!

Should I give priority to some imaginary customers that your staff may be expecting, rather than the already present and repeat customers?

Why do you allow staff to be rhetoric to paying customers in a "I win You Loose" situation?

Further more when is it appropriate in an HILTON environment for waiting staff while clearing glassware from customers tables to place their fingers inside soiled glassware "repeatedly", and then proceed to deliver food to other tables?

By the way these local patrons left your premises, in fear of further inconveniences, leaving the waiter physically kicking the chairs!!! Nice, he wins, we loose.

Next time, to better assert your seating requests, you should ask the engaging staff member at the "wait to be seated" sign, the following: I would like a table for 2, but there are six more joining us!!

"Its Chaos at Mondo's" last visit 20/06/09 18:00 hours
Food - Good
Setting - Excellent
Customer Service - Needs urgent overhauling
Service Hygiene - Appalling for a Hilton standard Hotel

As a local to Cairns for many years we have dined at many local resturants, but we are hard pressed to find a resturant that compares to Mondo's. We have celebrated many occasions there, birthdays, family celebrations and also our pre wedding dinner. We have recieved nothing but the most professional service from all the staff including the chef's who are more than happy to dicuss the menu and find the right dish to suit our tastes. The view is to die for and if you time it right and get a calm night with a full moon you may not want to ever leave. As the moon rise's above the mountians across the inlet, it's a very romantic place to spend a night with a loved one. We must say that our most favorite night at Mondo's is family night. With a great band and face painting to keep the kids entertained you can sit back, relax and watch the kids have fun. For any occasion Mondo's is the place for us.

My partner and I recently visited Mondo, on a recomendation from one of the local tour infomation places. Wow, what a view! It definately has one of the best views in cairns, and an atmostphere to match! The staff are friendly, helpful and I couldn't help noticing that there were many locals who the staff treated as though they were a part of the family. Another stand out is the fact they are children friendly! Our chilren were presented with colouring in pages, crayons and childrens menus within seconds of arriving, they were thrilled! The resturuant has plently of room for them to run around, within view from parents, they even met some play mates that day as well. When it came time to order, the staff were excellent. My wife has a gluten alergy and the head chef came up to me to dicuss my wife's needs, can't ask for more than that! When the food came out we couldn't believe the size of them, and a taste sensation to match (try thier signiture fajita slizzers!). such great value for money. My family had a fantastic day, if you are ever in Cairns this is the place to be!

I booked a table for 16 people 2 months ago at Mondo as an interstate visitor organising a hens night dinner. Whilst I requested an outdoor table on account of the stunning views I had heard about, I was given the impression that in the event of bad weather the tables could be moved under cover. having not seen the layout of the restaurant before one trusts that their booking is secure come rain hail or shine. Upon arrival we were treated rudely and placed outside in the rain. When moved under cover at our request we were then provided with too few seats for our arriving guests and attempts to mend this situation politely were greeted with more rudeness from the staff who felt their inability to cater for us was my fault for having booked an outdoor table in the first place. I have never been to a restaurant where a booking is cancelled due to bad weather so i expected we would be accommodated for. On top of this, I would have greatly appreciated being told of this risk at either one of the 2 occasions I phoned Mondos to confirm our booking, or at least been given a phonecall when it was obvious bad weather was rolling in (we arrived AFTER the rain had started). My group of ladies were in the age group 25-60 and all were sober and polite. I even walked in on the floor manager bitching about our table to her staff which I thought was highly unprofessional. Thanks for nothing Mondo. You might want to review your policies on catering for large groups and informing your patrons of any limitations/cancellations before they actually arrive.

Ahh Mondo's... a definite favorite!
I'd like to tell you how good the menu is, but truth is neither myself or The Chop have tried anything but the signature dish, the "Mondo BBQ" - which is a mini butchershop of meat and seafood skewers served with condiments and tortilla bread. This meal alone if enough reason to visit Mondo's, but once there you'll stay for the relaxed atmosphere and of course the great views!
Food - Great value. Service - Above Average. Drinks - A little on the expensive side.
8/10
JB.

i love ..love .....mondo at the hilton. The food was great and tasty and the most of all...varieties.....I always enjoy dine in there, the view made even better. The food was quick. the location is perfect I can't ask better place to have lunch or dinner or just enjoy a cup of coffee under the palm tree and see breese......it just magnificent. The best of all the price is great.